---
title: Send Users a Password Reset Code
description: Follow these steps to help a user to retrieve their password.
---

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# Send Users a Password Reset Code

## Follow these steps to help a user to retrieve their password.

To do this, you should:

1\. Head to the **Accounts** section of the admin interface.

2\. Select the account the user is in. 

3\. Click the **Users** tab and select a user.

![](https://guide.contentcatalyst.com/hs-fs/hubfs/Accounts%20users%20select-png-1.png?width=1888&height=622&name=Accounts%20users%20select-png-1.png)

4\. On the right-hand side, click **Related actions \> Email password reset** **code. **

![](https://guide.contentcatalyst.com/hs-fs/hubfs/image-png-Jun-12-2026-03-19-57-1998-PM.png?width=1884&height=586&name=image-png-Jun-12-2026-03-19-57-1998-PM.png)

5\. A pop-up will appear asking if you are sure. Click **OK**.

![](https://guide.contentcatalyst.com/hs-fs/hubfs/image-png-Jun-12-2026-03-20-51-3214-PM.png?width=449&height=154&name=image-png-Jun-12-2026-03-20-51-3214-PM.png)

6\. The user will be emailed a password reset code and will then be asked to complete the following steps:

- Answer their security question (if they have set one).
- Enter a new password.
- Confirm the password.
- Enter a verification code which will be sent to the registered email address.

The Email will look similar to the example below. 

This email contents can be configured by via the 'Reset Password with link' template. 

See: [Editing the Content of Site Emails](https://guide.contentcatalyst.com/hc/en-gb/articles/115003282063-editing-the-content-of-emails-sent-from-a-site?hsLang=en)

![](https://guide.contentcatalyst.com/hs-fs/hubfs/image-png-Jun-12-2026-03-23-43-3266-PM.png?width=604&height=335&name=image-png-Jun-12-2026-03-23-43-3266-PM.png)

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