---
title: Signing in and account security
description: Authentication and registration using Amazon Cognito
---

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2. [Site Authentication & User Registration](https://guide.contentcatalyst.com/site-authentication-user-registration?hsLang=en)

# Signing in and account security

This guide covers signing in, two-factor authentication, passwords and registration on sites that use the new sign-in pages, plus the matching tasks for site admins. Like all new Active Theme pages, these pages are responsive and mobile friendly, so you can follow every step on a phone, tablet or computer.

Sign-in is provided by [Amazon Cognito](https://aws.amazon.com/cognito/), the identity service from Amazon Web Services (AWS). AWS manages the service. Your account details are [encrypted at rest and in transit](https://docs.aws.amazon.com/cognito/latest/developerguide/data-protection.html), and Cognito checks your password when you sign in.

*Screenshots show the default Content Catalyst theme. Your site shows your own logo and colours.*

### Signing in

You sign in in two steps: first your username or email, then your password.

1. Go to your site. You're taken to the **Welcome back** page, in your organisation's branding.
2. Enter your **Username or email** and select **Continue**. 
     - If your organisation uses single sign-on (SSO), you're sent straight to your company's sign-in page. Sign in there as usual.
3. Enter your **Password** and select **Login**.
4. If two-factor authentication is on for your account, enter the 6-digit code from your authenticator app (see the next section).

![Screenshot 2026-11-11 153247](https://guide.contentcatalyst.com/hs-fs/hubfs/Screenshot%202026-11-11%20153247.png?width=670&height=419&name=Screenshot%202026-11-11%20153247.png)

![Screenshot 2026-11-11 153333](https://guide.contentcatalyst.com/hs-fs/hubfs/Screenshot%202026-11-11%20153333.png?width=670&height=419&name=Screenshot%202026-11-11%20153333.png)

**First sign-in after the switch-over:** use your existing password. If it doesn't meet the new password rules, you'll be asked to choose a new one there and then. The rules are:

- at least 12 characters
- one uppercase letter
- one lowercase letter
- one number
- one special character

### Two-factor authentication (MFA)

Your site admin decides whether you need two-factor authentication. If you do, you'll need an authenticator app on your phone, such as Microsoft Authenticator or Apple Passwords. Text-message and email codes aren't offered for this. If you sign in with your company's SSO, this doesn't apply: your company login handles two-factor authentication.

**Setting it up** (once, the first time you sign in after your admin requires it):

1. Sign in with your username and password as usual. You'll see **Set up two-factor authentication**.
2. Open your authenticator app, add a new account, and scan the QR code. The entry appears under your site's name.
3. Enter the 6-digit code the app shows and select **Verify & Enable MFA**.
4. You're taken back to the sign-in page. Sign in again; this time you'll be asked for a code.

![Screenshot 2026-11-11 153439](https://guide.contentcatalyst.com/hs-fs/hubfs/Screenshot%202026-11-11%20153439.png?width=670&height=419&name=Screenshot%202026-11-11%20153439.png)

*The QR code in this screenshot is an example. Yours is unique to your account.*

**Signing in afterwards:** every time you sign in, you'll see **Two-factor authentication** after your password. Open your app, enter the current 6-digit code and select **Verify**. Codes change every 30 seconds; if one is rejected as **Incorrect code** or **Expired code**, wait for the next one.

![Screenshot 2026-11-11 153631](https://guide.contentcatalyst.com/hs-fs/hubfs/Screenshot%202026-11-11%20153631.png?width=670&height=419&name=Screenshot%202026-11-11%20153631.png)

### Forgotten your password

You reset your own password with a code sent to your email address.

1. On the password step, select **Forgot password?**
2. Enter the email linked to your account and select **Send code**.
3. Enter the 6-digit verification code from the email, then choose and confirm a new password. The rules are shown on screen as you type.
4. Select **Reset password**. You'll see **Password reset!**, and you can sign in with the new password.

![Screenshot 2026-11-11 155010](https://guide.contentcatalyst.com/hs-fs/hubfs/Screenshot%202026-11-11%20155010.png?width=670&height=419&name=Screenshot%202026-11-11%20155010.png)

![Screenshot 2026-11-11 155325](https://guide.contentcatalyst.com/hs-fs/hubfs/Screenshot%202026-11-11%20155325.png?width=670&height=419&name=Screenshot%202026-11-11%20155325.png)

If the code doesn't arrive, check your junk folder, then select **Resend code**.

**If you're asked to reset your password when you sign in:** some time after your site switched to the new sign-in (usually about six months), anyone who hasn't signed in yet is asked to set a new password the same way.

### Changing your password

Changing your password signs you out everywhere, including on other devices.

1. Open your account menu, choose Edit Profile, and select **Change password**.
2. Enter your **Current password**, then your **New password** twice.
3. Select **Change password**. You're signed out, and you sign in again with the new password.

![undefined-Nov-12-2026-02-50-05-2710-PM](https://guide.contentcatalyst.com/hs-fs/hubfs/undefined-Nov-12-2026-02-50-05-2710-PM.jpeg?width=670&height=419&name=undefined-Nov-12-2026-02-50-05-2710-PM.jpeg)

Your new password can't:

- contain your name, email address or other personal details
- be too similar to your current password
- be one you've used recently

### Registering for an account

If your site allows self-registration, the sign-in page shows **Don't have an account? Register**.

A progress bar at the top shows where you are: **Account**, **Profile**, **Verify**, **Done**.

**1. Enter your email.** On **Create your account**, enter your email and select **Continue**. If your organisation uses SSO, you're asked to sign in with your SSO instead.

![Screenshot 2026-11-11 145957](https://guide.contentcatalyst.com/hs-fs/hubfs/Screenshot%202026-11-11%20145957.png?width=670&height=419&name=Screenshot%202026-11-11%20145957.png)

**2. Account.** Enter your **Full name**. If you were given an access code, enter it in **Access code**; depending on your email address, it's either required or optional. Tick to agree to the Terms & Conditions and Privacy Policy, then select **Continue**.

Occasionally, after you select **Continue**, you'll see **Please complete the challenge below to continue** and a short puzzle, such as "choose all the pictures of chairs". You can switch to an audio version, and it works with screen readers and the keyboard. This is AWS's bot protection: it appears only if your request looks automated, so most people never see it. Solve it and registration carries on; you won't be asked again for 5 minutes.

![undefined-Nov-12-2026-02-50-05-5143-PM](https://guide.contentcatalyst.com/hs-fs/hubfs/undefined-Nov-12-2026-02-50-05-5143-PM.jpeg?width=243&height=329&name=undefined-Nov-12-2026-02-50-05-5143-PM.jpeg)

![undefined-Nov-12-2026-02-48-59-0960-PM](https://guide.contentcatalyst.com/hs-fs/hubfs/undefined-Nov-12-2026-02-48-59-0960-PM.jpeg?width=255&height=339&name=undefined-Nov-12-2026-02-48-59-0960-PM.jpeg)

*Example puzzles from* [*AWS's documentation*](https://docs.aws.amazon.com/waf/latest/developerguide/waf-captcha-puzzle.html)*. The puzzle you see may differ.*

![Screenshot 2026-11-11 150633](https://guide.contentcatalyst.com/hs-fs/hubfs/Screenshot%202026-11-11%20150633.png?width=670&height=419&name=Screenshot%202026-11-11%20150633.png)

**3. Profile.** On **Tell us about yourself**, you can add your phone number, job title, company, department and country. All are optional: select **Continue**, or **Skip**. You can update them later from your profile settings.

![Screenshot 2026-11-11 150710](https://guide.contentcatalyst.com/hs-fs/hubfs/Screenshot%202026-11-11%20150710.png?width=670&height=419&name=Screenshot%202026-11-11%20150710.png)

**4. Verify.** On **Check your email**, enter the 6-digit code we emailed you and select **Verify**. No code? Select **Resend code**.

![Screenshot 2026-11-11 150733](https://guide.contentcatalyst.com/hs-fs/hubfs/Screenshot%202026-11-11%20150733.png?width=670&height=419&name=Screenshot%202026-11-11%20150733.png)

**5. Create your password.** Once the code shows **Verified**, **Create new password** appears below it. Choose a password that ticks every rule shown, enter it again, and select **Create account**.

![Screenshot 2026-11-11 151058](https://guide.contentcatalyst.com/hs-fs/hubfs/Screenshot%202026-11-11%20151058.png?width=670&height=419&name=Screenshot%202026-11-11%20151058.png)

**6. Done.** You'll see **Account created!**, and we email you a confirmation. Select **Continue**, or **Back to login** to sign in.

![Screenshot 2026-11-11 151121](https://guide.contentcatalyst.com/hs-fs/hubfs/Screenshot%202026-11-11%20151121.png?width=670&height=419&name=Screenshot%202026-11-11%20151121.png)

### For site admins

#### Require two-factor authentication

1. Open the **Requires MFA** preference in the Advanced settings. Set it for the whole site, for an account, or for an individual user.
2. The most specific setting wins. For example, you can require MFA for one account but exempt a single user in it.
3. Affected users set up their authenticator app at their next sign-in.

Turning the setting off removes the requirement. It doesn't apply to users who sign in with company SSO. If a user loses the phone with their authenticator app, turn Requires MFA off for that user, ask them to sign in, then turn it back on. They set up their authenticator again at their next sign-in.

#### Ask users to verify their email again

1. Go to **Admin › Accounts › List all users**.
2. Tick the users, then choose **Force reverify**.
3. At their next sign-in, each user is emailed a 6-digit code to confirm their address. Nothing is sent straight away.

#### Passwords

Admins can no longer set or email a password for a user. Users reset their own with **Forgot password?** on the sign-in page.

**Password expiry is no longer supported.** The **Maximum user password age** preference doesn't apply on the new sign-in, so passwords don't expire on a schedule. This follows current guidance from NIST and the UK's National Cyber Security Centre (NCSC), which both advise against forcing regular password changes, because people tend to respond with weaker, predictable passwords. Strong password rules and two-factor authentication protect accounts instead. If you think a user's password has been compromised, ask them to change it.

#### Registration bot protection

You don't need your own Google reCAPTCHA key any more. Every registration page on the new sign-in is protected by AWS bot protection, provided by Content Catalyst. If you set up a reCAPTCHA key before, it isn't used on the new pages.

### API access with API keys

Signing in to the API with a username and password retires in February 2027, and stops working for a user once they've signed in on the new pages. Use API keys instead. The [API keys](https://guide.contentcatalyst.com/api-keys?hsLang=en) article has the full details.

1. Turn on the **Can use API keys** preference for the users or accounts that need API access.
2. Each user creates a key on their **API keys** page in their profile.
3. Send the key in the `X-Api-Key` header with every request. A key acts as the user who created it.

Turning the preference off stops that user's keys working straight away.

### Branding

The sign-in and registration pages use your site's Active Theme:

- **Page background:** matches your site's app bar colour. This is the **App bar › Background colour** setting in your Active Theme, so there's no separate background setting for the sign-in pages.
- **Logo:** shown against that same colour on the sign-in pages and in the app bar across the site. Choose a logo that stands out clearly on it; a dark logo on a dark app bar won't be visible. You can set a separate logo height for the sign-in pages.
- **Favicons:** also come from the theme.

### Settings we can change for you

Some settings aren't in your admin pages. To change any of these, ask your Customer Success manager.

| Setting | Default | What you can ask for |
| --- | --- | --- |
| Session length: how long users stay signed in | 12 hours | Anything from 1 minute up to 23 hours. We don't recommend very short sessions, as users will be signed out often. |

#### Email content

The emails sent during sign-in and registration, such as verification and password-reset codes, use a sensible default wording with your site's name in the subject. Content Catalyst doesn't change email content for you, but you can edit it yourself by following [Editing the content of emails sent from a site](https://guide.contentcatalyst.com/hc/en-gb/articles/115003282063-editing-the-content-of-emails-sent-from-a-site?hsLang=en).

### If you want to use your own sign-in portal

We can send users to your own sign-in portal (a login redirect) instead of our sign-in page. Your portal signs them in, then hands them over to your site. It also handles passwords and two-factor authentication, so the new sign-in pages don't apply. See [Single sign-on (SSO)](https://guide.contentcatalyst.com/hc/en-gb/articles/212088806-single-sign-on-sso-?hsLang=en).

### If your users want to sign in with their company login (enterprise SSO)

We can let users sign in with their own organisation's OAuth company login, for example Microsoft Entra ID (Azure AD) or Okta. They enter their email on our sign-in page and are sent to their company login, which then handles two-factor authentication. See [OAuth-based enterprise SSO with Okta or Azure AD](https://guide.contentcatalyst.com/hc/en-gb/articles/360020346877-oauth-based-enterprise-sso-with-okta-or-azure-ad?hsLang=en).

### Troubleshooting

| What you see | What to do |
| --- | --- |
| Incorrect username or password | Check both and try again, or use **Forgot password?** |
| Password requirements not met | Choose a password that ticks every rule shown on screen. |
| You have used this password recently | Choose a password you haven't used before. |
| Your new password cannot contain your name, email address, or other personal information | Remove your name, email or similar details from the new password. |
| Incorrect code or Expired code | For an app code, wait for the next one. For an email code, select **Resend code**. |
| Too many attempts | Wait a few minutes, then try again. The same applies if you see “This request has been blocked”. |
| No verification email | Check your junk folder, select **Resend code**, and ask your admin to check that your email address is correct. |
| Lost the phone with your authenticator app | Ask your site admin to reset your two-factor authentication. You'll set it up again with your new phone at your next sign-in. |
| Signed out after changing your password | This is expected: changing your password signs you out everywhere. |

- [Setting Up Your Content Catalyst Subscriber Portal](https://guide.contentcatalyst.com/setting-up-your-content-catalyst-subscriber-portal?hsLang=en#main-content)

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